Terms & Conditions
1. Scope of Application
These General Terms and Conditions (GTC) apply to all contracts for the temporary rental of hotel rooms for accommodation concluded between H24Hotel Management GmbH, Herzbergstraße 139, 10365 Berlin (hereinafter referred to as “the Hotel”) as the operating company of the hotel and third parties (guests), as well as to all other related services provided.
2. Reservations
By making a reservation, the guest offers to conclude an accommodation contract. If the requested room is available, the guest will receive a booking confirmation from the hotel. Upon confirmation of the reservation by the hotel, a binding accommodation contract is concluded. Offers from the hotel regarding available rooms are non-binding and subject to change. The hotel may decline the conclusion of an accommodation contract at its own discretion.
There is no entitlement to a specific room. The hotel reserves the right to define standard industry restrictions such as minimum stays, booking guarantees, or advance payments for certain dates.
3. Cancellation Periods
A guaranteed reservation is established when the guest confirms the payment of accommodation and breakfast services by providing a credit card number, submitting a cost coverage form, or paying in advance. A guaranteed reservation cannot be cancelled free of charge. The hotel retains the right to the agreed payment minus any saved expenses. The same applies in the event of a no-show. For multi-day guaranteed reservations, if the guest fails to arrive, all subsequent nights from the second night onwards will be cancelled, and the guest has no claim to these.
Flexible reservations, i.e., reservations not yet guaranteed by the guest, remain valid until 6:00 p.m. on the day of arrival. After this time, the reservation expires automatically and without charge. The hotel may then rent out the room to someone else.
For group bookings or bookings during event periods, see Section 13.
4. Room Rates and Other Charges
The prices valid at the time of contract conclusion apply. All prices are gross total prices and include all statutory taxes, fees, and charges. Local taxes owed by the guest (e.g., city taxes) are not included.
If taxes, fees, or charges change, or if new, previously unknown ones are introduced, the hotel reserves the right to adjust the prices accordingly.
5. Payment Terms
The full amount for the booked accommodation services must always be paid in advance, at the latest upon arrival.
Offsetting by the guest is excluded unless the offset claim is undisputed or legally established.
Accepted payment methods: cash (EUR), EC card, MasterCard, PayPal, Visa, and American Express.
Payment by invoice is only valid if the hotel confirms a cost coverage agreement in writing. The hotel may decline such an agreement at its discretion. If confirmed, the creditor is jointly liable with the guest for all costs and damages arising from the stay.
6. Use of Reserved Rooms
Reserved rooms are available from 3:00 p.m. on the day of arrival until 11:00 a.m. on the day of departure. A later check-out (late check-out) may be arranged in advance depending on availability. If approved, the hotel may charge EUR 10.00 per additional hour. For departures after 3:00 p.m., the full daily room rate applies. There is no contractual entitlement to a late check-out.
7. Resale
The resale or subletting of rooms is prohibited. In particular, reselling rooms or contingents to third parties at higher rates than originally booked is not permitted. Assignment or sale of the booking to third parties is also not allowed. The hotel may cancel such bookings, especially if the guest provided false information. The use of the room for purposes other than accommodation is strictly prohibited.
8. Liability
The hotel is liable for damages to life, body, or health caused by the hotel. It is also liable for other damages resulting from intentional or grossly negligent breaches of duty, including typical contractual obligations. The same applies to the actions of legal representatives, employees, or agents.
If disruptions or deficiencies occur, the guest must notify the hotel immediately. The hotel will attempt to remedy the issue. The guest must contribute to damage mitigation.
The hotel is liable for items brought into the hotel according to legal provisions. Claims expire if the guest does not report loss or damage without delay. For valuables over EUR 800 or other items over EUR 3,500, a written agreement with the hotel is required.
Use of a parking space does not constitute a storage contract. The hotel is not obliged to monitor parked vehicles. The hotel is liable for damage only within the scope of this section. Obvious damage must be reported before leaving the facility. The hotel is not liable for damage caused by third parties.
Claims against the hotel generally expire one year after the statutory limitation period begins. This does not apply to damages related to life, body, or health or in cases of gross negligence or intent.
9. Termination of the Contract
The hotel may terminate the contract for good cause, including:
- Force majeure or other circumstances beyond the hotel’s control
- Misleading or false information when booking
- Threats to business operations, safety, or reputation
- Illegal purposes or resale/unauthorized transfer (see Section 7)
In cases of misuse (e.g., exceeding room occupancy, damage, extreme contamination), the hotel may terminate the contract and assert its landlord’s lien.
10. Food and Drinks
The consumption of outside food and beverages is not allowed in public areas. Breakfast must be consumed in designated areas (bar/lounge). Taking breakfast items away is not permitted. Food preparation in rooms is also prohibited.
11. Non-Smoking Policy
The hotel is a non-smoking property. Smoking is prohibited in all areas, including guest rooms. If violated, a fee of EUR 250.00 will be charged to cover cleaning and potential revenue loss. The amount may be adjusted based on the actual damage.
Tampering with smoke detectors (e.g., deactivation, removal, damage) is prohibited. If a fire alarm is triggered due to such actions, the guest must cover all resulting costs, including emergency services, which may amount to several thousand euros.
12. Pets
Bringing pets requires prior approval from the hotel. Pets must be supervised, healthy, and pose no danger to guests or staff. Pets are not allowed at breakfast or in the bar. A fee of EUR 10.00 per night applies. Guide dogs and service animals are exempt and allowed at all times without charge.
13. Group Bookings / Event Periods
For group bookings (more than five rooms), special payment and cancellation conditions apply and must be agreed upon in writing.
During events or trade fairs, different cancellation terms apply, as outlined during the booking process and in the confirmation. If no right of withdrawal is agreed or it has expired, and the hotel does not agree to cancellation, the guest remains liable for the full amount.
14. Events
For event bookings and room rentals, changes or cancellations must be made at least 4 weeks in advance. If not, the full agreed amount is due.
For accommodation not used, a 20% reduction applies. For food and beverage agreements, a 40% reduction applies if canceled up to 48 hours in advance, but at least the room rental will be charged. The hotel will attempt to rebook unused services, reducing the guest’s liability accordingly.
Organizers must provide participant lists at least 2 weeks in advance. Otherwise, the hotel cannot guarantee proper execution. This also applies to increases in the number of participants. Bringing external food and drinks is not allowed.
15. Price Information and Obvious Errors
The hotel is entitled to withdraw from or contest the accommodation contract if the prices stated at the time of booking were displayed incorrectly due to an obvious error (e.g., technical malfunction, input mistake, software glitch) and are objectively recognizable as erroneous by an average guest – particularly in cases of significant deviation from the usual market price.
In such cases, the hotel will inform the guest immediately upon becoming aware of the invalidity of the booking. Any payments already made will be fully refunded. Further claims by the guest, especially for damages or fulfillment of the contract, do not exist in these cases.
It is the guest’s responsibility to verify the plausibility of unusually low prices before booking. The hotel may reject a presumed abusive use of an obviously incorrect price.
16. Final Provisions
Amendments and additions to the accommodation contract or these General Terms and Conditions must be made in writing. Unilateral amendments or additions by the guest are invalid.
The place of jurisdiction for all disputes arising from the contractual relationship between the parties is Berlin, provided the guest is a merchant, a legal entity under public law, or a special fund under public law. In all other cases, Berlin shall be the place of jurisdiction if the conditions of § 38 (2) of the German Code of Civil Procedure (ZPO) are met and the guest has no general place of jurisdiction in Germany.
The law of the Federal Republic of Germany shall apply. The application of the UN Convention on Contracts for the International Sale of Goods and conflict-of-law rules is excluded.