Terms & Conditions
1. Scope of Application
These General Terms and Conditions (GTC) apply to all contracts for the rental provision of hotel rooms for accommodation concluded between H24Hotel Management GmbH, Herzbergstraße 139, 10365 Berlin (hereinafter referred to as “the Hotel”) as the operating company of the hotel with third parties (guests), as well as for all other services provided.
By making a reservation, the guest offers to conclude a guest accommodation contract. If the booked room is available, the guest will receive a reservation confirmation from the hotel. A guest accommodation contract is concluded between the hotel and the guest upon acceptance of the reservation made by the guest. Offers from the hotel regarding available rooms are non-binding and without obligation. The hotel may at its discretion refuse to conclude a guest accommodation contract.
There is no claim to the use of the overnight service in a specific room. The hotel reserves the right to define industry-standard restrictions such as minimum stays, booking guarantees, or deposits for certain dates.
3. Cancellation Deadlines
A reservation is guaranteed if the guest confirms the payment of the overnight & breakfast service by providing a credit card number, sending a cost assumption form, or paying in advance. A guaranteed reservation cannot be cancelled free of charge. The hotel retains the claim to the agreed remuneration minus any saved expenses. The same applies in case of the guest’s no-show. For multi-day guaranteed reservations, all subsequent nights from the second night onwards are cancelled in the event of non-arrival, and the guest has no claim to these nights.
Flexible reservations, i.e., reservations for which payment by the guest is not yet guaranteed, are valid until 6:00 PM on the day of arrival. After 6 PM, the reservation automatically expires and is free of charge. The hotel is entitled to rent the reserved room to someone else.
For group bookings or bookings during event times, see section 13.
4. Overnight Prices and Other Prices
The prices displayed by the hotel at the time of contract conclusion apply. The applicable prices are gross total prices and include all statutory taxes, fees, and charges. Not included are local taxes owed by the guest under the respective municipal law, such as a bed tax.
In the event of changes in tax, fee, and duty rates, or the effective imposition of new taxes, fees, and duties previously unknown to the parties, the hotel reserves the right to adjust prices accordingly.
5. Payment Terms
The price for the entire booked overnight service must be paid by the guest always, at the latest upon arrival at the hotel.
Offsetting by the guest is excluded unless the offset concerns an undisputed or legally established claim.
Valid means of payment are cash in euros, EC card, MasterCard, PayPal, Visa Card, and American Express.
Payments by invoice are only effective if the hotel confirms a cost assumption declaration in text form. The hotel may at its discretion refuse a cost assumption declaration. If such an agreement has been concluded, the creditor is liable alongside the service recipient (hotel guest) for all services & damages incurred during the respective stay.
6. Use of Reserved Rooms
Reserved rooms are available to the guest from 3:00 PM on the day of arrival until 11:00 AM on the day of departure. Late checkout can be arranged in advance with the hotel upon request and subject to availability. If the hotel agrees to a late checkout, the hotel is entitled to charge 10.00 EUR for each additional hour of room use. For departures after 3:00 PM, the full daily price of the room will be charged. There is no contractual right to a late checkout.
The resale/rental and/or the brokerage of booked rooms are prohibited. In particular, the brokerage of rooms and/or room contingents to third parties at higher prices than the actual room prices is not permissible. Also, the assignment or sale of the claim against the hotel is not allowed. The hotel is entitled to cancel the booking in these cases, especially if the guest has made false statements to the third party about the nature of the booking or payment when assigning/selling. The use of the hotel room for purposes other than accommodation is expressly prohibited.
The hotel is liable for damages caused by it that result from the violation of life, body, or health. Furthermore, the hotel is liable for other damages based on an intentional or grossly negligent breach of duty by the hotel and for damages based on an intentional or negligent breach of typical contractual obligations. A breach of duty by the hotel is equivalent to that of its legal representatives, employees, or agents. Further claims for damages are excluded unless otherwise regulated in these GTC.
If disruptions or defects occur in the services of the hotel, the hotel will endeavor to remedy the situation upon knowledge or immediate complaint by the guest. The guest is obliged to contribute to the extent reasonable to rectify the disruption and minimize any possible damage. Furthermore, the guest is obliged to inform the hotel in time about the possibility of an exceptionally high damage occurring.
For items brought into the hotel, the hotel is liable according to statutory provisions. The claim expires if the guest does not immediately report to the hotel upon becoming aware of loss, destruction, or damage to the brought-in item. If the guest wishes to bring money, securities, and valuables worth more than EUR 800 or other items worth more than EUR 3,500 into the hotel, this requires a separate written agreement with the hotel.
If the guest is provided a parking space in the hotel garage/parking lot, even for a fee, this does not constitute a custody agreement. The hotel has no duty to monitor. The hotel is liable for all damages within the scope of the regulations stated in this section 8. The guest is obliged to report a damage immediately, obvious damages before leaving the parking facility at the latest. The hotel is not liable for damages caused solely by other tenants or other third parties.
All claims against the hotel generally expire within one year from the statutory commencement of the limitation period. This does not apply to claims for damages or other claims resulting from the violation of life, body, or health and/or due to a grossly negligent or intentional breach of duty by the hotel.
9. Termination of the Guest Accommodation Contract
The hotel is entitled to terminate the guest accommodation contract for important reasons. An important reason exists, in particular, if (i) force majeure or other circumstances beyond the hotel’s control make the fulfillment of the contract impossible, (ii) rooms or premises are culpably booked under misleading or false information or concealment of essential facts; the identity of the guest, the ability to pay, or the purpose of the stay can be essential, (iii) the hotel has reasonable cause to believe that the use of the service might jeopardize the smooth operation of the business, the safety, or the reputation of H24 and its hotels in public without being attributable to the hotel’s domain or organizational area; (iv) the purpose or the occasion of the stay is illegal; or (v) in case of resale/rental and/or further mediation (see section 7).
It is at the discretion of the hotel, especially through non-contractual use of the hotel room, e.g., by exceeding the maximum allowed number of persons, damaging the inventory, extraordinary soiling (e.g., due to bodily fluids or brought-in food), to terminate the guest accommodation contract and possibly make use of the landlord’s lien.
10. Brought-in Food and Beverages
Consuming food and beverages brought into the public areas is prohibited. Breakfast can only be consumed in the designated areas of the public area (bar, lounge). Taking offered breakfast components is not possible. The preparation of food in the rooms is prohibited.
11. Non-Smoking in the Hotel
The hotel is a non-smoking hotel. Therefore, it is prohibited to smoke in both the public areas and the guest rooms. In case of non-compliance, the hotel has the right to demand compensation from the guest for the additional cleaning costs incurred, including any possible loss of revenue from an inability to rent the room, in the amount of EUR 250.00 (especially as compensation for cleaning measures). This compensation amount is to be set higher or lower if the hotel proves a higher or the guest proves a lower damage.
The customer is also required to refrain from any manipulation of the smoke detectors (e.g., deactivation, removal, damage, and/or other manipulation). In case of a violation of the aforementioned obligation, the customer must compensate the hotel for all damages resulting therefrom (§ 280 Abs. 1 S. 1 BGB). This applies in particular if the illegal smoking (e.g., by triggering the smoke detectors) or the manipulation of the smoke detectors triggers a fire alarm and causes damage to the hotel (e.g., fire brigade deployment costs). If and to the extent that the customer’s contractual misconduct caused a fire brigade deployment, he must also indemnify the hotel from any corresponding claim by the fire brigade. It should be noted that the costs for a fire brigade deployment usually amount to several thousand euros.
Bringing a pet requires the hotel’s consent. The guest is obliged to inform the hotel in advance of the desire to bring a pet. If the hotel agrees to the bringing of the pet, this is done on the condition that the pet is under the constant supervision of the guest, is free of diseases, and does not pose a danger to the hotel guests and staff. Bringing the pet to the breakfast area and the hotel bar is not allowed. A fee of EUR 10.00 per night applies to the pet. However, exceptions are blind, deaf, and other comparable service dogs. These may be brought along at any time and free of charge.
13. Group Bookings / Event Periods
For group bookings of more than five rooms, separate payment and cancellation conditions apply, which are to be agreed in writing in advance.
For bookings during event and trade fair periods, different cancellation deadlines apply. These will be indicated during the booking process and on the booking confirmation. If a right of withdrawal has not been agreed or has already expired, there is also no legal right of withdrawal or termination, and if the hotel does not agree to a termination of the contract, the hotel retains the right to the agreed remuneration despite non-utilization of the service.
14. Final Provisions
Changes and amendments to the guest admission contract or the general terms and conditions require written form. Unilateral changes or amendments by the guest are ineffective.
The place of jurisdiction for all disputes arising from the contractual relationship between the parties is Berlin, insofar as the guest is a businessman, a legal entity under public law, or a special fund under public law. In all other cases, Berlin is the place of jurisdiction if the requirements of § 38 (2) ZPO are met and the guest does not have a general place of jurisdiction in Germany.
The law of the Federal Republic of Germany applies. The application of the UN Sales Convention and conflict of laws is excluded.